YYG Help Desk

On the 20th of June this year, I sent a support ticket into the YoYo Games help desk. I labelled it URGENT priority. The ‘support’ ticket was actually concerning the Firefox Instant Play plug-in and its incompatibility with version 3 of the browser. Included in the support tick I attached a modified version of the plug-in that was compatible with the browser.

Until today I have not heard a word from the support staff, and figured my support to them was falling on deaf ears. But surprisingly I got an e-mail today from the support desk, almost two months later to say this:

Hi Benjamin

Apologies for not contacting you sooner – there i now an official fix as you are already probably aware of.

Regards,
YoYo Admin

So while I am disappointed with the service I received and the ridiculous response time (especially for something marked URGENT); I will give them credit for eventually reading and responding to my support ticket. At least this is a step in the right direction, until now I had no hope for ever getting a response from the desk, no matter how large or important the problem was.

In other news, the GMC staff have announced that the Tutorials & Examples forum will be closed down for an undetermined period of time for reorganization purposes. It is expected to be back up ‘soon’, users are being told to hold their submissions until the forum re-opens.

Game Maker Generations

I was on Youtube this morning looking for new Game Maker related videos, and something very interesting caught my eye almost immediately.

A father and son have decided to get together and make a series of Game Maker video tutorials online. Jackson was only 7 years of age when he began using Game Maker. Now, at age eleven, he is filming videos online with his dad to help others get started programming with the software.

Such video tutorials are not a new concept, but it is practically unheard of for generations of family members to be working together on Game Maker projects. I thought this was a very interesting perspective of how the world has changed, where father-son bonding activities have turned from fishing and camping to computer programming and online video making.


Be sure to check out their Youtube channel here: http://www.youtube.com/user/b1naryguy

So far there have been 11 videos made in just a few days, which is a lot more than I can say for other video tutorial makers (such as GameMaker.tv). I recommend taking a look through and subscribing to their channel, and I believe the videos are good quality and have a great potential.

Related Discussion topics:
– Do you know of any other Game Maker users who share the hobby with their parents?
– Is this a glimpse of the future, where parents and children will socially interact and bond through the digital computer world, rather than ‘real life’?
If so, do you feel this is for the better?
– Do you think computers and technology will play such an active role in our lives in the future that children will have to be taught computer programming from a young age (e.g. as a compulsory subject in primary school) in order to get by and ensure success in the real world?